Reflections on the characters I’ve been, and the one I’m still becoming.
Tag: listening
What Changed Your Mind?
The most important mind-changers aren't nuggets you'll note in a TED talk or even lessons you'll learn from a book. They're experiences that change who you are.
What I Learned from the Teen Psychologist
In 1987, my parents sent me to a teen psychologist. Here's how that encounter went.

Listen Skeptically
In 20 years as a writer and editor, I've learned to give everyone the benefit of my doubts-or at least to try.
What You’re Hearing Is Less than The Truth
But it isn't all a pack of lies, either.
Customer Service: A True Story
The lesson I learned about service from a mysterious, far-away woman.
A Letter from Abroad
Rare things are typically more valuable than common ones. Communications included.
Brain-Building Advice from Sherlock Holmes
What you need to remember if you really don't don't want to forget.
Listen: Each Person Hears the Symphony Differently
Dear Daughters, When it comes to our ability to take in information, we humans share a bunch of limitations. Our common genetic inheritance allows our eyes to see only in certain types of light, restricts our ears to hearing only certain sorts of sound, and establishes the relative sensitivity of our skin. Sure, each of …
Continue reading Listen: Each Person Hears the Symphony Differently