I think we should spend less time saying "don't judge," and more time saying "judge wisely." Here's why.
Tag: communication
2 Ways to Know Bo (and Each Other)
The two basic types of English nouns point to two basically different types of knowledge. Here's what each can teach us about how to know each other.
Listen Skeptically
In 20 years as a writer and editor, I've learned to give everyone the benefit of my doubts-or at least to try.
Finding the Right Words
It's mostly the distance between us that makes the right words hard to find. But it's the failure to find words--any words--that increases the distance between us.
What You’re Hearing Is Less than The Truth
But it isn't all a pack of lies, either.
Customer Service: A True Story
The lesson I learned about service from a mysterious, far-away woman.
A Letter from Abroad
Rare things are typically more valuable than common ones. Communications included.
Why Are People So Easily Deceived?
After watching another week of election-year shenanigans, my teen-aged daughter asked me a pretty adult question: “why are so many people so easily deceived? She was thinking of a particular set of people on one side of the political spectrum, but I thought bigger. The hard truth, after all, is that we’re all susceptible to …
You Can’t Handle the Truth. (Really, You Can’t.)
No matter how good your measure of a thing may be, it is still not the thing itself. And there are always other ways to measure the same thing, some of which may be as accurate as yours--or more accurate for different purposes, or less accurate but more appropriate for a given audience, etc. It …
Continue reading You Can’t Handle the Truth. (Really, You Can’t.)
Human Communication Always Happens in the Flesh
Two days ago, while I was working on a communications plan for a product release (which I promise I won’t go into), I was suddenly struck by a fundamental fact: Human communication is always incarnate communication. Period. Hard stop. No exceptions. We communicate in the flesh or not at all. Put another way: if and …
Continue reading Human Communication Always Happens in the Flesh
